Shipping & Returns

We ship via Australia Post

Allow 7-10 WORKING DAYS 
$0 - $190 $5 AUD
$190 - $500 $10 AUD
$500 - UP $20 AUD

Allow 7-10 WORKING DAYS 

$0 - $299 $15 AUD
$300 - UP $25 AUD





Allow 7-29 WORKING DAYS 

All orders include tracking links, please allow extra time for shipping
delays due to COVID19.



If your order isn’t quite the right fit for you, you can return it for a
refund or exchange within 90 days of ordering. Items designated
CLEARANCE no returns for change of mind or incorrect size.
Shoe orders are enclosed with a returns form and address label.
Simply follow the instructions on the form and send the item(s) back to
us as soon as possible. Refunds will be issued once goods have
been received and checked

The shoe box must be free of damage and posted in a satchel to protect
the box. If goods and/or packaging are dirty or damaged we reserve
the right to refuse a refund or exchange.

 If you do not have these return documents enclosed, 
download a copy or contact us via email

EXCHANGES: We can exchange the item for another of the same or
lesser value. If the new item is of a lesser value, the difference will be
refunded to the same method that you paid.

Unfortunately, we are unable to exchange for items that are at a
higher value than the original price paid; in these instances, a refund
will be issued. CHANGE OF MIND: You are most welcome to send
back your item to us for a full refund. Please note we are unable to
accept shoes returned with scratched or dirty soles.

We advise that when you try on your new shoes for the first time
you wear socks and test them out on the carpet, just in case!

SALE ITEMS: We can refund or exchange sale items as per the
requirements of our returns policy and our Return Checklist below.

FAULTY ITEMS: As per the VIVOBAREFOOT guarantee there is a
6 month warranty against manufacturing defects from the date
of purchase. If you notice any signs of unusual wear please contact
us as soon as possible with the following:

1. photo of the fault

2. photo of the batch label inside the shoe.

3. photo of both soles of the shoes together.

4. email to with your order details
where possible VIVOBAREFOOT will repair rather than replace, if the
fault is able to be repaired by your local cobbler/shoe repair shop
you may be advised to do so after contacting us.

If the shoes are not able to be repaired and the exact style and colour
of shoe is not available, the next best option will be offered or a refund.



Can you imagine buying a pair of brand new shoes only to
receive them in a damaged box?

To us the branded shoe box is as important as the shoes themselves,
therefore we can’t accept shoes back for an exchange or refund
without the original packaging in saleable condition.

We will accept shoes back for an exchange or refund provided
that following conditions are met*:

● Unworn and unused with the original tags still attached.

● In the original packaging which must be in the original condition – 
please do not attach the returns label directly to the shoe box.

● If you are recycling the original post bag the shoes were sent in,
turn the bag inside out or cover/remove any existing delivery or
courier labels. *We reserve the right to refuse the return of goods which
are not sent in accordance with our returns policy and we may request
that you pay for the shipping of such goods back to you. Our returns
policy does not affect your statutory rights.